Testimonials

When you walk through the door of a branch or pick up the phone it’s like dealing with a family. No question is too silly, no request too small. You get friendly smiles, greetings and everyone bends over backwards to help you.
Fiona, 30, Parafield Gardens, SA

I was refinancing my home loan and renovating at the same time. The credit union made it easy so there was one less thing to worry about.  They were just so much faster and responsive than my existing bank relationship.  It just felt like they wanted my business. 
Jane, 46, Haberfield, NSW 

We joined at around the time our son was born. When we come into the branch, the staff often comment on how he is growing…it always surprises how they remember this little detail, but such a special and personal one for our family.
Melanie, 35, Ballarat, Victoria

In terms of banking it is sort of like doing your shopping at a farmers market rather than a large chain supermarket. Cheaper, better quality and overall a better experience. Makes you actually proud of who you bank with.
Benjamin, Robina, Qld

The customer service and low fees are much better than the banks.
Grant, 48, Lockleys, SA

We have always found all the staff very friendly at any branch we visit. They are willing to put in the extra effort to help us on any financial matter.  Finally, we would encourage and recommend anyone looking for a change to make that change - they will never look back.
Tony and Cathy, Coffs Harbour, NSW

I have been with the Credit Union for years and I have never had anything other than excellent service!
Jane, 54, Lower Templestowe, Victoria

I have been a member of the credit union for many years and I am always delighted with the service I receive. When I call I get to speak to - not only a real person – but someone who is genuinely trying to help me with minimum fuss. I once even had a call to let me know there was a better option for one of my accounts to earn more interest. I would recommend them to anyone without hesitation.
Chris, Lowood, Qld

I have no complaints with my credit union and that’s saying something! Fast, efficient, friendly service and there is no waiting in queues.  They were able to tailor an investment  term to match my needs - allowing me to maximise my return – this level of flexibility is a real bonus!
Stan, Brisbane, Qld

We hadn’t considered a home loan from a credit union before but after years with our home loan at another financial institution, we shopped around and found we were paying too much.  We made the switch and also waved goodbye to monthly loans service fees. Savings all round!
Caroline, 46, West Pymble, NSW

We own a small bookkeeping company so we get to see many company’s bank statements. What we immediately notice is the never ending fees and charges the other banks force upon their customers - these are nothing short of horrendous. We will stay with our credit union and recommend to our clients to come over and save a bundle in fees as well as receive great service.
Ron, Mt Evelyn, Vic

They make you feel welcome and like a member of the family. They listen to you and are never too busy to help and answer questions. They make banking easy.
Julie, 38, Sheidow Park, SA